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- Return & Refund Policy
Return & Refund Policy
The following return policy must be followed, to receive any sort of a credit refund:
- You need to contact our Customer Service within 7 days after your purchase receipt.
- One of our Customer Service representatives has to approve your return. Please note that some products may not be returnable (contact Customer Service for more information). Once your return request is approved you will be provided with a Return Merchandise Authorization form, that you need to fill out and send back to us.
- You need to return your batteries with the original invoice and RMA that you received in the package. Keep in mind that all of our RMA forms sent from our Customer Service department will expire 7 business days after receipt.
- Restocking fee of 20% will apply for all orders that contain non-stock items and special deals. The shipping cost will not be refunded.
How much will your account be credited for?
If you did contact our Customer Service department within 7 days after your receipt and you did return your package during the next 14 days (a 2-week period), we will refund your account with the amount paid for the product. Please, note you will need to cover the shipping cost for the return.
If we did send you the wrong battery size, ReplacementBatteryStore.com will cover the shipping cost (both ways) and will send you the right replacement for free.
If batteries are delivered damaged, they are exchanged at no cost with brand new replacements. Just send us a picture of the damaged battery and we will ship you a brand new one.
We do not grant any refund if you return your package without our approval or contact us later than this 7-day period. Please do not return merchandise to our remittance address. We accept returns only when the return policy described above is followed.
All SLA batteries come with a warranty. ReplacementBatteryStore.com offers only brand new, factory fresh batteries. We do send new replacements for free if batteries do not perform as described in their spec sheet.