Return & Refund Policy

The following return policy must be followed to receive a credit refund:


  1. You need to contact our Customer Service within 7 days from your purchase receipt.
  2. One of our Customer Service representatives has to approve your return. Please note that some products may not be returnable (contact Customer Service for more information). You can return your products once your return request is approved. 
  3. You need to return your products with the original invoice. Keep in mind that all of our Return Authorizations from our Customer Service department expire 7 business days after receipt.
  4. Restocking fee of 20% will apply for all orders that contain non-stock items and special deals. The shipping cost will not be refunded.


How much will your account be credited for?


If you contacted our Customer Service department within 7 days after your receipt and you returned your package in the next 14 days (a 2-week period), we will refund your account with the amount paid for the product. Please, note you will need to cover the shipping cost for the return.

If we did send you the wrong product, will cover the shipping cost (both ways) and will send you the right replacement for free.

If products are delivered damaged, they are exchanged at no cost with brand new replacements. Just send us a picture of the damaged item and we will ship you a brand new one.

We do not grant any refund if you return your package without our approval or contact us later than this 7-day period. Please do not return merchandise to our remittance address. We accept returns only when the return policy described above is followed.

All SLA batteries come with a warranty. offers only brand new, factory fresh batteries. We send new replacements for free if batteries do not perform as described in their spec sheet.


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