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Shipping Policy

ReplacementBatteryStore.com ships most orders within 1 to 3 business days to the contiguous United States, using UPS on regular orders and USPS for small packages. All of the regular orders are shipped Ground and the delivery time frame is between 2 and 5 business days. We ship every day, excluding official Holidays and weekends.

 

Please note:

Orders shipped to the state of New York will be charged a Sales Tax, unless you provide us with a resale certificate.

All orders with total weight above 250LBS are to be shipped out on a pallet. The shipping cost shown on the website may change based on whether the ship to facility is accommodated to receive pallets. Some of the requirements include:

  • To have a loading dock, or a forklift present.
  • Not to be limited access (all hospitals, schools, universities, colleges, military buildings or sites and all other government buildings are considered to be “limited access” by all freight carriers)
  • The shipping facility to be easily accessible for an 18 wheel truck
  • No appointment is needed for the delivery

Upon placing the order we will contact you to inquire about the aforementioned requirements and if they are not present you will be quoted a fee for those additional services.

  

Extra Shipping Services

(Only for orders shipped via UPS) When a special service is required, you should contact us, prior to ordering. We can calculate shipping and handling costs, based on the destination address and weight. UPS offers the following options for expedited shipping:

  • Next Day Air
  • Next Day Air Early A.M.
  • 2nd Day Air
  • 3rd Day Select
  • Saturday Delivery 

 

I want to change my address but my order has already been shipped. What do I do?

(Only for orders shipped via UPS)

 

You can easily change your address, by calling us at our TOLL FREE number (800) 650-1708. If the order is on its way, we will contact UPS and intercept the delivery. Please be advised, there is a $10 fee, charged by the transporter.

  

I want to cancel the order but the shipment is in progress. What do I do?

(Only for orders shipped via UPS)

 

If you decide to cancel your order with ReplacementBatteryStore.com when the package is on its way, you have to contact us. We will notify the carrier company and will intercept the parcel. An additional fee of $12 will apply to every cancelled package, along with return shipping charges to our Warehouse. As per our company policy, we charge 20% restocking fee for all returned and refused orders.

 

I entered a wrong shipping address. What do I do?

(Only for orders shipped via UPS)

 

If you have provided us with an insufficient address and your order has already been shipped, there is an additional charge for correcting the address while the package is still in transit. In case the order is returned back to us, due to inability of you to sign for it, you have to cover the cost for reshipping the package.

  

We guarantee to refund your purchased items if you contact us within 7 days after the delivery date and if we receive your order 14 days after your contact. All items must be in unused and unaltered condition.If you have additional questions , please call us directly at (800) 650-1708 or send us an e-mail at order@replacementbatterystore.com. Our Customer Service representatives will contact you and will audit your request.

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